FAQs

WHAT HAPPENS IF I POP IT?

StikyBallz are made out of a safe liquid that adds texture and keeps the ball inflated.

WHAT IS IT MADE OUT OF?

We use a Special TPU Silicone Mold that keeps your ballz stiky and inflated.

WILL IT WORK ON POPCORN CEILINGS?

Yes, StikyBallz can work on all clean surfaces and rough surfaces especially like popcorn ceilings.

IS IT WASHABLE?

Yes? StikyBallz can be washed over and over again and the stickiness will never go away!

WILL IT MAKE MY HANDS STICKY?

No not at all. We designed them to stay sticky only on the ball and not on any surface it touches.

WHAT IF MY ORDER DOESN'T ARRIVE OR IF IT'S NOT WHAT I LIKE?

If for some reason your order doesn't arrive then please contact us ASAP at info@SquareexCase.com so we can get you a new order or see what has happened to your case. We provide every order with a tracking number so you can stay updated everyday.

If you don't like your Squareex then please send us an email within 14 days of your delivery and we will give you a full refund or a replacement!

WHAT IS YOUR RETURN POLICY?

We are happy to give you a full replacement or refund for any order that arrived damaged, breaks within 30 days, defective manufacturing, no delivery, or if you simply don't like it after 14 days from the delivery date. Just send us an email to info@SquareexCase.com

ARE THESE SOLD IN STORES?

Unfortunately we do not currently sell any Squareex Case in-store. All purchases are made through our online store at www.SquareexCase.com

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, PayPal and bank transfer (via PayPal). 

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. 

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

All US orders will arrive in 4-8 business days while international orders may take 7-18 days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping page.

WHAT IF I NEED SOMETHING?

No worries! Contact us and we'll help you out!

CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.